18:07, Sunday 20th April 2025
Booking & Deposits
• A deposit is required to secure your appointment.
• Deposits are non-refundable but transferable if rescheduled with at least 48hours’ notice.
• The remaining balance must be paid after the service.
Cancellation & Rescheduling Policy
• Clients must provide at least 48 hours’ notice for cancellations or rescheduling.
• Late cancellations (less than 48hours’ notice) will result in loss of deposit.
• No-shows may be charged 100% of the full service fee and may require full payment upfront for future bookings.
Patch Test & Client Responsibility
• A patch test is required at least 48 hours before any colour service.
• Clients must disclose any allergies, scalp conditions, or previous reactions to hair products.
• If a client refuses a patch test, the service cannot proceed.
Late Arrivals
• Clients arriving more than 10 minutes late may have their appointment cancelled or adjusted to fit the remaining time.
• If the appointment is cancelled due to lateness, the deposit will not be refunded.
Refunds & Complaints
• No refunds are given once the service is complete.
• If a client is unhappy, they must report concerns within 7 days, and a correction may be offered at the discretion of the stylist.
Health & Safety
• Clients must not attend if they are feeling unwell or have any contagious conditions.
• If a client arrives unwell, the appointment may be refused, and the deposit will be lost.
Photography & Marketing
• Before and after photos may be taken for marketing purposes.
• Clients can opt out by informing the stylist before the service begins.
Pricing & Payment
• Prices are subject to change without prior notice.
• Payment is accepted via cash or card
Age Restrictions
• Clients must be 15 years or older for colour services.
• A parent/guardian must give consent for clients under 16 for any colour service
